Shipping Costs & Returns


Shipping

If your order is time critical please contact us prior to ordering to confirm stock and dispatch method.

We aim to dispatch in stock items the same day on orders before 16.00 Monday to Friday, in the current situation there may be some slight delays.

Dispatch is by Royal Mail and reputable couriers including DPD and DHL, for our customers reassurance we do not use Hermes.

United Kingdom:

Postage and Packing is £ 3.33 + 20% VAT = £3.99 for orders up to a value of £120 Incl VAT

Orders over £120 incl VAT qualify for Free Shipping 

Exclusions apply for items marked as already including Free Shipping and specially heavy items, these are marked on the product pages.

International:

£7.99 -£11.99  on International Orders weight dependent

Exclusions apply for items marked as already including Free Shipping and specially heavy items, these are marked on the product pages.

 

Value Added Tax (V.A.T.)  and Customs Duties

Customers Outside the U.K.  are not liable for U.K.  VAT and VAT exclusive pricing applies across all items.

We are not responsible for any incoming duties or fees you may become liable for items being imported to your country.

 

 

Returns Policy

You may return most new, unopened items within 28 days of delivery for a full refund.

This does not apply to items that have been specially ordered or customised.

We will also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

We will issue a Return Materials Authorisation , R.M.A. number, please use this number on any returns or communications, lack of RMA can greatly slow down processing your return.